You may return or exchange an order within 30
days of purchase if your order meets the following requirement:
- Unused product
- Still in its original condition
- Include original packing slip
Please confirm your order meets the above criteria to qualify for a return.
We will refund your money as long as you meet these conditions and you include the original packing slip, but we will charge a
15% - 25% re-stocking fee. Of course, we cannot refund your shipping or
return shipping fees.
Care instructions state “wash before using”, all customers must
ensure their received order is clear of any defects upon arrival &
How to Return or Exchange an Item
can't cancel or modify your order after you submit it. Please save your
pack slip. It serves as your receipt if you need to return or exchange
Send Your Return/Exchange to Our Warehouse
1. Wrap the package securely. Use the original packing material, if possible.
2. Mail the package to the address listed below.
3. For your protection, we recommend you send your return/exchange with
an insured, trackable carrier. We do not recommend using overnight or
second-day shipping due to the expense.
4. Once we receive your item, we'll send you confirmation via e-mail.
5. We'll process your return/exchange within 7-14 days after receipt of your package.
6. Please allow two billing cycles for the credit to appear on your credit card statement.
7. If you used a Twin XL Gift Card, we'll e-mail you an electronic Twin XL Gift Certificate within five business days.
Please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package. Send to:
1610 93rd Ln NE
Blaine, MN 55449