on orders of $49 or more

Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $49 or more, your order ships FREE!

Customer Service

Shipping & Delivery

One Business Day Processing on Most In-Stock Orders

At Twin XL we know you want your order fast. That's why we strive to ship most orders stocked in our warehouse within one business day.

Order Processing and Shipping

We've worked to create a fast, efficient and fair system for order processing and shipping. We know you want your order quickly, at the lowest possible cost.

Processing Time = the amount of time it takes from the moment you submit your order until we place it on a truck for shipment. Processing time may vary, based on the size and availability of your item, but is typically one day.
Shipping Time = depends on the shipping method you choose. Please see the chart below for estimated shipping times.
Total Delivery Time = the amount of time it takes from the moment you submit your order until the packages arrive.

You can use this formula to determine when your order will arrive:

Estimated Processing Time + Estimated Shipping Time = Estimated Total Delivery Time

Shipping Method: Estimated Shipping Time
Standard: 2-6 Business Days
Premium: 2 Business Days
Express: 1 Business Days

• Business days exclude Saturdays, Sundays and major holidays.
• Estimated Total Delivery Time applies to in-stock products only, not back-orders.
• We can't guarantee Estimated Shipping Times. Those are determined by the specific carrier.
• We charge a base shipping rate of $4.80, plus a per-pound rate for total order weights greater than 1 pound.
• We calculate shipping cost this way: Base Rate + (Total Weight x Price Per Pound) = Total

Gift Cards
You won't pay shipping for Gift Cards, even if the Gift Card is the only item you order.

Free Gifts
If you qualify for a free gift with your purchase, we ship the gift free of charge. However, if you decide to send the free gift to a friend or relative at a different address, we'll charge you the base price for that shipment.

International Shipping
Right now, we only ship to addresses in the United States. We hope to offer expanded international shipping soon. Unfortunately, we can't accept International credit cards or any credit card with a billing address outside the United States.

Privacy & Security

Commitment to Privacy
We value you as a customer, and we know you're concerned about protecting your privacy online. Our mission is to inform you of our policies for collecting, sharing, disseminating and securing customer information online.

What Information Do You Gather About Me?
This privacy policy explains how we collect and use customer information gathered at this web site in order to conduct our business, inform customers about our products and provide customer service. Examples of personal information we collect include: your full name, shipping address, billing address, e-mail address and phone number.

What We Gather
We need your name, billing address, shipping address, e-mail address, phone number and last four digits of your credit card number to process and ship your order. We will e-mail you to confirm your order and keep you updated on your order status. If we have a question about your order, we may contact you by e-mail or by phone. For example, we may call you to verify your credit card information on a large purchase.
In addition, we use your information to recommend products and features based on your past purchases, to personalize our newsletters if you choose to subscribe, to maintain your account and to improve your shopping experience or to notify you of any updates to our Privacy Policy.

Who We Share It With
We only share customer information with service providers to conduct business on behalf of our company and its affiliated entities. This includes, but is not limited to: Credit card authorization and processing companies, customer service providers and shippers. In the event of a bankruptcy, insolvency, merger or acquisition, customer information, including personal information, may be transferred. We may also disclose aggregate, non-identifiable customer information (such as number of visits or average order amounts) to advertisers or other third parties.

Contacting Twin XL Customer Service
If you contact our customer service, we may use your name, e-mail address, phone number and order history to answer your question as quickly as possible. On occasion, we may contact you later to verify information or to check on the quality of your Customer Service contact.

Legal Requests
We may release customer account or other information if we're advised that release is necessary to comply with the law, or to protect the rights, property and safety of our company, its affiliates, customers or others. We may also exchange information with companies and organizations or law enforcement for loss prevention and credit risk reduction.

How Secure is My Information?
1. Protecting your personal information: We use PayPal to process all payments.
2. All PayPal transactions are covered with 100% protection against unauthorized payments sent from your account.
3. Qualified transactions are also covered by PayPal's Buyer Complaint Policy. See for more information.
4. PayPal Buyer Protection covers eBay transactions paid with PayPal up to $200.00 USD. Qualified transactions are covered up to $2,000.00 USD. See for more information.

Protecting Your Password
We also attempt to limit unauthorized access to your account. If you forget your password, you can create a new one. You can do your part to protect your personal information by keeping your password a secret and making sure you log off completely if you share a computer.

Your Account
Creating an account: Unlike many e-commerce sites, we don't require our customers to create an account and keep information on file with us. However, creating an account makes it even faster and easier to shop at our site. With an account, you can take advantage of special features like Express Checkout.

Your Credit Card Number
Because we use PayPal to process all payments, we do not have visibility to your credit card number, only the last four digits appear on the invoice.

Your Wish List
Creating a Wish List: If you create a Wish List at Twin XL, you must first create Your Account. Wish List works like a Gift Registry. As a registered customer, you can create as many Wish Lists as you need. If you choose to share your Wish List(s) with family members or friends, the "share" feature is designed only for shopping convenience and no other purpose.
Your Wish List Information: When you create a Wish List, you provide us with basic information, including your name, e-mail address, state and the names and birthdays associated with each Wish List you build.
Use of the E-Mail Addresses of Your Family Members and Friends: If you decide to use the "Share my Wish List" feature, we will e-mail your Wish List to the e-mail addresses you provide, along with your personal message.
Use of Your E-mail Address: By using the "Share Your Wish List" feature, you authorize Twin XL to share your e-mail address with your family members and friends.
Use of the Wish List Directory: We give you the opportunity to include your Wish List in our directory. That way, your family members and friends or any Twin XL customer can search for your list using the name and state associated with your Wish List. When your family members and friends decide to make a purchase, we don't show your shipping address during the checkout process. If you don't want others to 1) find your Wish List using your name and state information, or 2) see your name, birthday (day and month only), event type, event date or gender, do not add your Wish List to our directory.
Wish List Terms: By using the Wish List feature, you agree to the terms outlined above.

How does Twin XL Recognize Me?
We automatically recognize your Internet Service Provider (ISP) and your operating system. We sometimes use this information to solve problems with our server. We use URL encoding to monitor your shopping activity on our site. We may use this information to determine the most popular products and pages on our site and to enhance our marketing efforts and activities. This helps us make changes to improve your shopping experience.

Does Twin XL Use Cookies?
Yes. A "cookie" is a special identifier. Web sites transfer cookies to your hard drive through your web browser. Cookies help us identify you when you visit one of our sites. If you have a discount coupon or certificate from us or an affiliate site, this information may be stored in your cookie. We don't store your password or any personal information in your cookie. If you want to prevent your browser from accepting cookies, set your browser options to let you know when you receive a new cookie, or turn off your cookies completely. You can find out how by reading the "help" portion of your toolbar on most browsers. Remember, however, that if you turn off the cookies feature, you will not be able to take advantage of all the special features we offer.

Modifications to Privacy Policy
We may make modifications to this Privacy Policy from time to time. Please check this web site for periodic updates.

Acceptance of Terms by Customer
Please note that accessing this web site or otherwise providing any information to us constitutes your acceptance of the terms set forth in our Privacy Policy and all other Terms of Use.

Governing Law
Any disputes arising under this Agreement will be resolved in accordance with the Terms of Use.

Returns & Replacements

Return/Exchange Policy
We want you to be happy with the purchases you make at Twin XL. If you're not satisfied, you may return or exchange the following within 30 days:
• Any unopened, unused product, and still in its original condition

We will refund your money as long as your product meets the above conditions and you include the original pack slip, but we will charge a 15% - 25% re-stocking fee. Of course, we cannot refund your shipping or return shipping fees. For returns without the original pack slip, we issue an electronic Twin XL Gift Certificate.

Please confirm your order meets the above criteria to qualify for a return.

Care instructions state “wash before using”, all customers must ensure their received order is clear of any defects upon arrival & before washing.

How to Return or Exchange an Item
Sorry, we can't cancel or modify your order after you submit it. Please save your pack slip. It serves as your receipt if you need to return or exchange an item.

Send Your Return/Exchange to Our Warehouse
1. Wrap the package securely. Use the original packing material, if possible.
2. Mail the package to the address listed below.
3. For your protection, we recommend you send your return/exchange with an insured, track-able carrier. We do not recommend using overnight or second-day shipping due to the expense.
4. Once we receive your item, we'll send you confirmation via e-mail.
5. We'll process your return/exchange within 7-14 days after receipt of your package.
6. Please allow two billing cycles for the credit to appear on your credit card statement.
7. If you used a Twin XL Gift Card, we'll e-mail you an electronic Twin XL Gift Certificate within five business days.

Please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.
Send it to:

Twin XL
10335 Naples St NE
Minneapolis, MN 55449


How and when will I receive order and/or shipping confirmation?
We'll e-mail you confirming your order as soon as we receive it. Save the e-mail, because it includes an order number. We'll also e-mail confirmation of your shipment as soon as your package leaves our fulfillment center.

I didn't receive an order and/or shipping confirmation?
If you don't receive an order confirmation within 24 hours, contact admin (AT) We don't send shipping confirmation e-mails until your order leaves the fulfillment center. I only received part of my order. If you just received your order, please be patient. We often pack and ship orders that contain several items in separate boxes. Occasionally, the packages arrive on different days, even if we shipped them at the same time with the same tracking number.

Why is my order back-ordered, and when can I expect shipment?
Because the most popular items at Twin XL sell so quickly, we occasionally run out. If this happens, we'll notify you with an estimated ship date and we'll follow up with a progress report. We make every effort to send you the items you want in a reasonable amount of time. If you have specific questions about back-orders, please e-mail admin (AT)

On very rare occasions an item may be back-ordered. Twin XL makes every attempt to ship back-ordered item(s) within 15 days. Often, we don't know if more of certain items will be available in the future.
Do you have a question about back-orders?
Our friendly, knowledgeable staff is standing by to help. We're open Monday - Friday, 9 a.m. - 5 p.m. Customer Service is closed Saturdays, Sundays and national holidays.

Payment, Pricing & Promotions

We're pleased to offer PayPal as our payment option at Twin XL.
PayPal allows you to order from us without sharing a credit card number or sharing any personal financial information. Any individual with an e-mail address can order online using PayPal.
PayPal offers 100% protection against unauthorized purchases.

How it Works
• During checkout, select PayPal as your payment option.
• We will temporarily re-route you via a secure, encrypted connection to the PayPal web site.
• You need to complete your transaction at the PayPal site, then return to our checkout to finish processing your order.

International Billing Addresses
Right now, we can only accept billing addresses in the United States. Unfortunately, we can't accept International credit cards or any credit card with a billing address outside the United States.

Visit the PayPal Help Center for more information on creating an account.
If you still need information, please contact PayPal customer service at 1-402-935-2050

Viewing Orders

To view your order status log into your account.

Sheet Set Guarantee
If your twin XL sheets do not fit your twin XL size bed or there is a manufacturers defect in the sheets, you can return the item for a replacement or a refund. You must have the original packing slip & order number.

Price Match Guarantee
If you happen to find a lower price anywhere on an identical item, just show us the price and we will match it! We will also offer you Free Shipping on your next order. works hard to bring you low prices. If you have found a better price for this item, at another authorized dealer, we will match it - Guaranteed! In order for us to match the price please email a link of the competitor's website to admin @ and we'll confirm their price is lower. We'll then contact you with further instructions. This is not an automated process, but we will respond as quickly as possible.

Price Match Guarantee Terms and Conditions

This guarantee does not apply to shipping charges. If the competitor limits quantities we reserve the right to do so as well, and if the offer is footnoted by "while supplies last", we reserve the right to confirm that the competitor still has the item in stock. Our Price Match Guarantee does not apply to competitor's bonus offers, Ebay auctions, free offers, auction websites, non-retail(wholesale) websites, private sales, special orders, typographical errors, clearance sales, liquidation sales, mail-in rebate offers, or where a service commitment is included in the transaction.
Internet competitor offers must include shipping and handling charges as the basis for comparison. Additionally, we must be able to verify that it is the exact same product in brand-new condition.

Price match guarantee does not apply to non web-based stores. Price matching is subject to providing proof of the manufacturer's part number and availability of the product. (i.e., current dated advertisement, register receipt, copy of webpage or catalog page) of a lower price, plus your original receipt to claim your refund for previous purchases. The terms of this guarantee are