How do I return an item?

How to Return or Exchange an Item
To initiate a return or exchange please e-mail us at orders@twinxl.com

Return Policy
Products may be returned within 30 days of receipt of the items. All items must be in original condition and in their original packaging. Laundered items will not be accepted. Must include original packing slip with your return.

Restocking fee of ten to twenty five percent may be assessed for returned product. We can not refund shipping costs.

You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Care instructions state “wash before using”, all customers must ensure their received order is clear of any defects upon arrival & before washing.

Product Issues
Products that may be defective please contact us for support prior to return.