How to Return or Exchange an Item
can't cancel or modify your order after you submit it. Please save your
pack slip. It serves as your receipt if you need to return or exchange
Send Your Return/Exchange to Our Warehouse
1. Wrap the package securely. Use the original packing material, if possible.
2. Mail the package to the address listed below.
3. For your protection, we recommend you send your return/exchange with
an insured, trackable carrier. We do not recommend using overnight or
second-day shipping due to the expense.
4. Once we receive your item, we'll send you confirmation via e-mail.
5. We'll process your return/exchange within 7-14 days after receipt of your package.
6. Please allow two billing cycles for the credit to appear on your credit card statement.
7. If you used a Twin XL Gift Card, we'll e-mail you an electronic Twin XL Gift Certificate within five business days.
8. Please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.
Mail Return to:
1610 93rd Ln NE
Blaine, MN 55449
Products may be returned within 30 days of receipt of the items. All items must be in original condition and in their original packaging. Laundered items will not be accepted. Must include original packing slip with your return.
Restocking fee of ten to twenty five percent may be assessed for returned product. We can not refund shipping costs.
You can expect a refund within 30 days of our receiving your returned
product. You will be refunded the shipping cost if the return is a
result of a manufacturer error or a shipping error on our part.
Care instructions state “wash before using”, all customers must
ensure their received order is clear of any defects upon arrival &
Products that may be defective please contact us for support prior to return.